Privacy Policy

Privacy Policy for Claudie Moukouri Dina Manga Bell Coaching
 Effective Date: 1st April 2025

1. Introduction

At Claudie Moukouri Dina Manga Bell Coaching (“we,” “us,” or “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website and services.

This policy is designed to comply with:

  • The General Data Protection Regulation (GDPR) of the European Union

  • The Swiss Federal Act on Data Protection (FADP)

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Claudie Moukouri Dina Manga Bell Coaching
 Wesemlinstrasse 54
6006 Lucerne, Switzerland
📧 hello@claudiebell.com

We are the data controller responsible for the processing of your personal data on this site.

3. What Data We Collect

We collect and process personal data from:

  • Website visitors

  • Customers and coaching clients

  • Newsletter subscribers

  • Form submissions and bookings

Types of data collected may include:

  • Name, email address, phone number

  • Billing and shipping addresses

  • IP address and device/browser info

  • Payment information (via secure payment processors)

  • Behavior data (clicks, scrolls, pages visited, timestamps)

4. Why We Collect Your Data (Legal Basis)

Under GDPR and FADP, we only collect and use your data when we have a lawful basis. These include:

  • Consent: You’ve given clear permission (e.g., for newsletter signups or cookies)

  • Contractual necessity: To fulfill a service (e.g., booking a coaching session)

  • Legal obligation: To comply with legal requirements

  • Legitimate interests: For business operations like analytics, provided your rights don’t override our interests

5. How We Use Your Data

  • To deliver coaching services and process purchases

  • To respond to inquiries and support requests

  • To analyze website traffic via Squarespace Analytics

  • To send you newsletters or updates (if opted-in)

  • To optimize site performance using cookies and tracking tools

6. Cookies and Analytics

We use cookies and site analytics to enhance your experience. This includes:

  • Device/browser details, pages visited, interactions, and IP addresses

  • Behavior tracking (clicks, scrolls, timestamps)

Cookie Types:

  • Essential (always active): Required for site functionality

  • Performance/Analytics: Only activated with your consent

🔗 Read more about Squarespace cookies

7. Third-Party Services

We may share your information with:

  • Squarespace (hosting, analytics, scheduling, marketing emails)

  • Stripe (payment processor) – Privacy Policy

  • Sift (fraud detection) – Privacy Policy

  • Zapier (automation, if used)

  • Google Places API (for address auto-complete)

These services process data on our behalf under strict confidentiality and data protection terms.

8. Data Retention

We retain your data only as long as necessary for the purpose collected, including:

  • Legal or regulatory requirements

  • Service fulfillment

  • Analytics (de-identified data where possible)

9. Your Rights (GDPR + FADP)

You have the right to:

  • Access your personal data

  • Correct or delete your data

  • Withdraw your consent at any time

  • Object to or restrict processing

  • Receive a copy of your data (data portability)

  • File a complaint with your local data protection authority

To exercise any of these rights, email: hello@claudiebell.com

10. Data Transfers

Our website may process data outside of Switzerland or the EU. We ensure appropriate safeguards, including:

  • Data processing agreements with third parties

  • Transfers only to countries deemed to offer adequate protection

11. Contact, Comments & Blog Interactions

When you submit a form, comment on a blog, or like a post:

  • We collect your input (e.g., name, comment, contact info)

  • Your comment and name may be visible on the site

  • We may use data to prevent spam or abuse

12. Email Communications

We may email you about:

  • Abandoned cart reminders

  • Account creation or updates

  • Orders and shipping confirmations

  • Marketing updates (if you opted in)

You can unsubscribe at any time, except for critical account/order messages.

13. Security

We implement strong security measures to protect your personal data. However, no system is 100% secure, and we recommend using strong passwords and safeguarding your credentials.

14. Updates to This Policy

We may update this policy to reflect legal or service changes. We’ll notify you by updating the effective date above and highlighting changes when appropriate.